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Author Archives: Joyce
Mind Your Real Business
Battle of the Wills. It isn’t for the faint of heart, and it appears one of my dogs believes neither he nor I are faint of heart, at least as to relieving. Seriously, is there a law that correlates the … Continue reading
Tomato, Tomatoe…React, Respond?
If there were any moisture in her mouth, she might have at least gulped. Instead, only the blood drained from her face as the vampire named, “$!@# hitting the fan” claimed its victim. Even the lack of a gulp could … Continue reading
Posted in Leadership and Management
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Bad Attitudes – Worse Than The Common Cold
You go into the office to work when you are sick, thinking you are doing everyone a favor, and what do you hear? “You better not get me sick!” For the next couple days, you may as well play the … Continue reading
Posted in Leadership and Management
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The Future of Business
Imagine having all the information you could possibly want or need…and nobody to share it with. You won’t have internet or phone because you won’t have anyone to interact with. A modern day Grizzly Adams. Beverly Hillbillies in reverse. At … Continue reading
Posted in Customer Service, Employee Relations
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The Magic Round Tuit
It’s not a bird or a plane, but it’s better than a speeding bullet. It’s the round tuit. You know, the one you never got that, had you had one, would have helped you do something. And while they are … Continue reading
The Truth About Leaders
Leaders are rarely given the title of “Leader.” It just happens. As a student, for example, I saw a need for improvements to the facility, and was so passionate that before my brain could jump in with cautionary rhetoric, my … Continue reading
Customer Service Mythbuster #1
However many times you’ve heard, “The customer is always right,” let it go. The truth is, whether they are or not, it doesn’t matter. What matters most is that people have their say. People want to be heard. They want … Continue reading
Meetings Are Not War Zones
I think this was the first time I actually wanted to get up and walk out of a meeting without looking back. Honestly, if it hadn’t been for the fact that I would have had to either climb over or … Continue reading
Conflict: Avoidance v. Prevention
Have you ever gotten really annoyed with someone who seems to be dedicated to avoiding conflict? You know the ones – instead of talking with someone about a specific concern one on one, they wait until they are in a … Continue reading
An Easy Customer Service Plan
Have you ever tried to organize a project, event, etc where you were reliant upon other people to do certain things and needed everything to time out perfectly? I’m organizing a few projects and events right now, and I’m starting … Continue reading