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Category Archives: Customer Service
The Magic Round Tuit
It’s not a bird or a plane, but it’s better than a speeding bullet. It’s the round tuit. You know, the one you never got that, had you had one, would have helped you do something. And while they are … Continue reading
Customer Service Mythbuster #1
However many times you’ve heard, “The customer is always right,” let it go. The truth is, whether they are or not, it doesn’t matter. What matters most is that people have their say. People want to be heard. They want … Continue reading
An Easy Customer Service Plan
Have you ever tried to organize a project, event, etc where you were reliant upon other people to do certain things and needed everything to time out perfectly? I’m organizing a few projects and events right now, and I’m starting … Continue reading
Are Form Letters Good Form?
Months ago I had a bad experience when I patronized an organization for the first (and definitely last) time. I saw my experience as a risk to the health and safety of future patrons who may encounter the same thing, … Continue reading
Posted in Business Writing, Customer Service
Tagged business writing, communication tips, form letters
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Irate and Angry Customers
What would you do with an irate customer? While I understand there are times when people have so much energy behind an issue they feel an immediate need to blow off steam, I also hold strongly to the belief that … Continue reading
Head or Heart in Business
Head and heart are on a continuum—the two go together, and it becomes very hard to function when someone attempts to rely upon one or the other almost exclusively. I have had conversations with people where they say something like, … Continue reading
The Power of Complaining
Regardless of whether I am the complainant or the recipient, I see complaints as a way to clearly define and solve problems. Knowing that problems well-defined are problems half-solved, I see complaints as a way forward, an opportunity. That said, … Continue reading